Terms, privacy
& refunds.

Section 1

Booking terms

By completing a booking you accept these terms. The contract is between you and PULA BOATS, obrt za turizam i promidžbu (details in section 4), referred to below as “we”, “us” or “the organiser”.

What you are booking

A place on a recreational day cruise with entertainment — not scheduled passenger transport. The event runs on a set date with a fixed programme: check-in, departure, time at sea including a swim stop, and an after party at a beach bar. Times shown on your ticket are the planned schedule.

• Standard (shared yacht) — one place per person on a shared party yacht.
• Gold (private yacht) — one whole yacht reserved for your group, with access to the same day programme.

Payment

• Standard places are paid in full at booking, by card.
• Gold bookings are secured with a deposit paid by card at booking. The remaining balance is paid on the day of the event, on boarding, in cash or by card.
• Card payments are processed by Stripe Payments Europe, Ltd. We never see or store your full card number.
• All prices are in euro (EUR) and include everything listed as included on the ticket page. Extras bought on board are separate.

Your booking is confirmed when

Your card payment succeeds and you receive a confirmation email with a booking reference. If you do not receive it within a few minutes, contact us before booking again.

Joining the event group is mandatory

Each yacht departs from its own pier. We assign your boat and send its exact location inside the WhatsApp group for your package. Joining that group is a condition of boarding — if we cannot reach you there, we cannot guarantee we can get you on board, and no refund is due for a no-show on that basis. The invite link is in your confirmation email and on your ticket.

Boarding, ID and check-in

• Be at the assigned pier at the check-in time on your ticket. The yacht departs at the stated departure time and does not wait.
• Bring photo ID. The lead guest may be asked for the booking reference.
• Missing departure counts as a no-show. No refund is due.

Minimum age and alcohol

The event is 18+. Anyone who cannot prove they are 18 or over will be refused boarding without refund. Alcohol is served only to guests aged 18 and over. We refuse service to anyone visibly intoxicated.

Conduct and safety

The captain has final authority on board at all times, on every matter of safety and navigation. You must follow crew instructions immediately. We may refuse boarding to, or put ashore at the nearest safe point, any guest who:

• is intoxicated to the point of being a risk to themselves or others, or under the influence of illegal drugs;
• behaves violently, aggressively or in a sexually harassing manner toward guests or crew;
• brings illegal substances, weapons, glass containers or their own alcohol on board;
• damages the vessel or its equipment, or ignores safety instructions.

No refund is due in any of these cases, and you are liable for damage you cause. Swimming happens only when and where the crew permits it, and at your own risk.

Health, swimming and your own responsibility

You confirm you are fit to take part in a day at sea, and that you can assess your own ability to swim. Tell the crew before departure about any medical condition, pregnancy, or medication relevant to your safety. Seasickness is not grounds for a refund.

Your belongings

Bring only what you need. We are not liable for personal property that is lost, damaged, or gets wet on board or in the water, including phones, cameras, jewellery and cash.

Photography

We photograph and film our events for promotion. By attending you accept that you may appear in that material. Tell the crew or email us if you would rather not be filmed, and we will do our best to respect that and will remove you from published material on request.

Changes by us, weather and force majeure

Safety at sea comes before the programme. We may change the route, the swim stop, the departure pier, the assigned yacht, the DJ line-up or the timings without it counting as a cancellation. If weather or sea conditions, a port authority decision, a technical fault, or another event outside our control makes the event unsafe or impossible, we will cancel — see section 3 for what you get back.

Liability

We are liable for damage caused by our own intent or negligence, as Croatian law provides. Nothing in these terms limits liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law. Beyond that, our liability for any single booking is limited to the amount you paid us for it.

Governing law and disputes

Croatian law applies. We try to resolve every complaint directly first — write to us and we will answer. If we cannot agree, the competent Croatian court has jurisdiction. As a consumer you may also use the EU online dispute resolution platform.

Section 2

Privacy policy

We keep this simple: we collect what we need to get you on the boat, and nothing more. No selling of data, no marketing lists you did not ask for.

Who is responsible

The data controller is PULA BOATS, obrt za turizam i promidžbu, vl. Anton Jelaš — details in section 4. Write to hello@pulaboatparty.com about anything on this page.

What we collect, and why

• Name, phone number, email address — to confirm your booking, put you in the event group, and reach you if something changes. Legal basis: performance of our contract with you.
• Booking details (package, number of guests, amount paid, booking reference) — to run the event and keep our books. Legal basis: contract, and our legal obligation to keep accounting records.
• Payment data — handled by Stripe. We receive a confirmation that payment succeeded, the amount, and a payment reference. We never receive your full card number.
• Website analytics and advertising — our site loads the Meta pixel, which tells Meta that a visit or a booking happened so we can measure and target our own ads. Legal basis: your consent, which you can withdraw at any time by blocking the pixel in your browser or through Meta's ad settings.
• Server logs — IP address and request data, kept briefly by our hosting provider for security. Legal basis: our legitimate interest in a working, secure site.

Who else sees your data

Only the services we need to operate:

• Stripe Payments Europe, Ltd. — card payments.
• Our hosting provider — stores the site and the booking records.
• Our email provider — delivers your confirmation.
• WhatsApp (Meta) — the event group. Other guests in the group can see the name and number you use on WhatsApp; that is how group chats work, and joining is your choice.
• Meta — advertising measurement via the pixel described above.
• Our accountant and the tax authority — where the law requires it.

We do not sell your data and we do not share it for anyone else's marketing.

How long we keep it

Booking and payment records are kept for as long as Croatian accounting and tax law requires (currently eleven years for accounting documentation). Anything not needed for that — for example your phone number for group organising — is deleted within 12 months after the event, on request sooner.

Your rights

Under the GDPR you can ask us for a copy of your data, ask us to correct it, ask us to delete it (except where we must keep it by law), object to processing based on legitimate interest, withdraw consent for the advertising pixel, or ask us to restrict processing. Email us and we will answer within 30 days. If you are not satisfied you can complain to the Croatian data protection authority (AZOP, azop.hr).

Cookies and similar

The site itself does not need cookies to work. The Meta pixel sets identifiers used for advertising measurement. Block them in your browser settings, or use a content blocker, if you prefer.

Section 3

Cancellation & refunds

If you cancel

• More than 48 hours before departure — full refund of everything you paid us, including a Gold deposit.
• Within 48 hours of departure — no refund. The place is held for you and at that point we can no longer resell it.
• No-show, refused boarding under section 1 (age, conduct, intoxication), or not joining the event group so we cannot assign you a boat — no refund.

You can always transfer your place to someone else at no cost, including inside the 48-hour window. Tell us the new guest's name and phone number before check-in.

If we cancel

If we cancel the event for any reason — weather, sea conditions, a technical problem, too few bookings, or anything else — you choose between a full refund of everything you paid us, or moving your booking to another date at no extra cost. A partly delivered event that had to be cut short for safety is not a cancellation, though we will always look at it fairly and case by case.

How to request a refund

Email hello@pulaboatparty.com or message the crew on +385 99 212 02 69 with your booking reference. Refunds go back to the card you paid with — we cannot send them anywhere else. Expect the money to leave us within 5 working days and to appear on your statement within 5 to 10 working days after that, depending on your bank.

Right of withdrawal

Croatian and EU consumer law does not give a 14-day right of withdrawal for leisure services booked for a specific date. The cancellation terms above are what apply, and they are more generous than the law requires.

Section 4

Operator & contact